At News Centre 24, we are committed to transparency, accountability, and responsiveness. We believe in protecting the rights of our readers, contributors, and stakeholders, and maintaining the highest standards of ethical journalism. This Grievance Redressal Policy outlines the process for addressing complaints or concerns related to our content, reporting, or editorial practices.

🎯 Objective of the Policy

The objective of this policy is to:

Provide a clear and accessible mechanism for lodging grievances.
Ensure timely, fair, and effective resolution of complaints.
Maintain editorial integrity while upholding the rights of the public.
Foster transparency and accountability in our journalistic practices.

📝 What Can Be Reported?

You can file a grievance related to:

Incorrect or misleading content
Violation of privacy
Defamation or offensive content
Plagiarism or copyright infringement
Editorial bias or unethical reporting
Violation of the Code of Ethics for Digital Media (as per Ministry of Information and Broadcasting, Govt. of India)

📬 How to File a Grievance

To register a complaint, please send a formal email including the following details:

Your full name
Your contact information
The URL/link of the article or content in question
A detailed description of your complaint
Any supporting documents or screenshots (if applicable)

📧 Email: [email protected]

📞 Phone: +91-7842116080

📍 Address: Madhapur, Hyderabad, Telangana, India – Pin 500081

Subject Line: Grievance – [Brief Description]

⏱️ Response & Resolution Timeline

Acknowledgment: Within 48 business hours
Review & Investigation: Completed within 15 business days
Resolution/Closure: Communicated via email or phone within 30 days

We are committed to resolving complaints fairly and in a timely manner. If more time is required for investigation, the complainant will be duly informed.

🧑‍⚖️ Grievance Officer Contact

As per applicable guidelines under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Grievance Officer:
Name: Ankur Srivastava
Designation: Founder & Editor-in-Chief
📧 Email: [email protected]
📞 Phone: +91-7842116080
📍 Location: Madhapur, Hyderabad, Telangana, India – Pin 500081

🤝 Escalation Process

If you are not satisfied with the initial resolution, you may escalate your concern to the Digital Media Grievance Redressal Committee (DMGRC) under the Ministry of Information and Broadcasting, Government of India. We will provide assistance with this process if necessary.

⚖️ Commitment to Ethical Compliance

News Centre 24 adheres to the Digital News Publishers Association (DNPA) Code of Ethics, and we align our practices with the Information Technology Rules, 2021. We are dedicated to safeguarding the rights of individuals while maintaining freedom of expression.

📚 Explore More Important Pages

To uphold transparency, compliance, and trust, we strongly encourage you to review the following pages below. These documents detail our policies, terms of use, content standards, and user rights, ensuring a secure and informed experience when engaging with our platform.

By using our website, you acknowledge that you have read, understood, and agreed to the terms, policies, and guidelines outlined in these pages. If you do not agree with any part of these terms or policies, we advise you to discontinue the use of this website immediately.

If you have any questions or require further clarification regarding our policies, please contact us before continuing to use this website.

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